Returns Policy


If you have a need to return a product you have purchased from Allcare Pharmacy please follow the returns process below .  


Returns Process

Returns for eligible products can be made within 14 days of the item being delivered. Please ensure to complete the returns documentation that is enclosed with your delivery or available to print here. The invoice you receive with order will provide you with the references required to fill out this documentation. Alternatively, registered customers can find a digital copy of documentation in their account area.

To physically return item(s) ordered to Allcare Pharmacy please use the Pickup Parcelshop service provided bu our delivery partner DPD.

The DPD Parcelshop service has over 600 collection points nationwide to make it easy for you to return an order.

Simply click on the returns pickup link below and follow the instructions to

Complete your return.

Please ensure to package & seal your return with all the documentation so we can verify customer and order.

Customers Please be advised we do not currently accept returns to any of our Pharmacy stores.

If you have any queries or require assistance please contact us at 


Products returned outside the returns period

If you return any product outside of the returns period using our parcel pickup service, we reserve the right not to offer a refund, partial or in full.


Taking care of your order

Once you receive your ordered item(s) please inspect your purchases. Please be aware you do have a statutory duty to take reasonable care of the goods.

Please note that some products cannot be returned once opened.

The following items cannot be returned within the terms of our refund policy:

  • Opened cosmetic products
  • Pierced earrings
  • Electronic vouchers
  • On Sale & End of line products.
  • Baby formula
  • Medicine
  • Sexual health products
  • Pregnancy Tests
  • Medical devices such as Thermometers



Refunding your card
In the event that a refund is required, once we have processed your return we refund your card. Please allow 4-5 working days for your bank to process the refund.


Refunding delivery & returns charges

Returned item(s) will be refunded in full including delivery & returns charges providing the returned order meets with our online returns & refund policy.


Promotional discounts & returns

All orders paid for using a promotional discount code or loyalty as part of the payment are applied at line item level on order. Returned items will not be refunded any discounts applied.